snapt Privacy Policy
This page describes what we collect when you use snapt and how we keep that data protected. We at snapt collect personal information only to verify your identity, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing purposes without your consent.
Our snapt platform processes payment information through secure channels. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your payment details are encrypted and routed through our payment partners — we do not store your card numbers or bank credentials. Your account data is encrypted in transit and at rest on our servers.
We are transparent about how we handle your information. This policy outlines what we collect, how we use it, who has access to it, and what rights you have over your data.
What We Collect on snapt
We collect information in three categories: account data, payment data, and activity data. Account data includes your email address, phone number, full name, date of birth, and national ID or passport number. We require this information to verify your identity and comply with know-your-customer (KYC) regulations. We collect your email only to send account notifications and password-reset links. We collect your phone number only to enable two-factor authentication (2FA) and account recovery.
Payment data includes the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount of each transaction, and the date and time of the transaction. We do not store your card numbers, bank account numbers, or e-wallet credentials. Our payment partners handle that data directly; we receive only a confirmation that the transaction succeeded or failed.
Activity data includes your wagers, settlements, and account balance history. We log which markets you access, which games you play, and when you log in and out. We use this data to detect fraud, prevent account abuse, and comply with regulatory requirements. We do not use activity data to profile you or target you with marketing.
We do not collect sensitive data unnecessarily
We collect your national ID or passport only for identity verification. We do not collect your biometric data, health information, or religious affiliation. We collect only what is required by law or necessary to operate snapt.
How We Use Your Data on snapt
We use your account data to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations. When you register on snapt, we verify your email and phone number. When you request your first withdrawal, we verify your national ID or passport against government databases. This verification process protects both you and our platform from fraudulent accounts.
We use your payment data to process deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction and credit your account. When you request a withdrawal, we verify that the withdrawal amount does not exceed your balance and that your account is not flagged for fraud. We then initiate the transfer to your original payment method.
We use your activity data to detect fraud and prevent abuse. If we detect unusual login patterns, rapid account creation, or suspicious wager patterns, we flag your account for review. We may temporarily restrict your account pending investigation. We do not use your activity data to discriminate against you or deny you service based on your betting preferences.
Third-Party Processors and Data Sharing
We share your data with third-party processors only when necessary to operate snapt. Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process transactions. Our identity-verification partner receives your national ID or passport to verify your identity. Our fraud-detection service receives your account and activity data to identify suspicious patterns.
We do not sell your data to marketing companies, data brokers, or advertisers. We do not share your data with third parties for their own marketing purposes. We may share aggregated, anonymised data (e.g., "snapt has 50,000 active accounts in Jakarta") with business partners, but this data cannot identify you.
We may disclose your data if required by law. If a government agency or court issues a legal order requesting your information, we will comply. We will notify you of such requests unless we are legally prohibited from doing so. Our servers may sit outside your jurisdiction; your data may be processed in countries with different privacy laws. By using snapt, you consent to this cross-border data transfer.
We at snapt treat your data as a trust. We collect only what we need, protect it with encryption, and share it only with processors who help us operate the platform.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences (e.g., your preferred language, your favourite markets). These cookies are essential to snapt's operation; without them, you would need to log in every time you refresh the page. We do not use cookies to track you across other websites or to build a profile of your browsing habits.
We use analytics cookies to understand how users interact with snapt. These cookies tell us which pages are most popular, how long users stay on each page, and where users encounter errors. We use this information to improve snapt's design and performance. Analytics data is aggregated and anonymised; it does not identify you personally.
You can disable cookies in your browser settings, but doing so may prevent snapt from functioning correctly. You can clear your cookies at any time; the next time you visit snapt, you will need to log in again.
Your Rights and Data Access
You have the right to access your personal data. You can view your account information, payment history, and activity log by logging into your snapt account. You can download a copy of your data in a machine-readable format by contacting our support team.
You have the right to correct your data. If your name, email, or phone number is incorrect, you can update it in your account settings. If your national ID or passport information is incorrect, contact our support team to request a correction.
You have the right to delete your data. You can request account deletion by contacting our support team. We will delete your personal data within 30 days, except where we are required by law to retain it (e.g., for tax or anti-fraud purposes). Deletion of your account does not affect our ability to process pending withdrawals or settle outstanding wagers.
You have the right to object to data processing. If you believe we are processing your data unlawfully, you can lodge a complaint with our support team or with your local data-protection authority.
Data Retention and Security
We retain your account data for as long as your account is active. If you delete your account, we retain your data for 7 years to comply with anti-money-laundering regulations. After 7 years, we delete your data unless we are required by law to retain it longer.
We protect your data with SSL encryption, firewalls, and access controls. Our servers are located in secure data centres with physical security measures. We conduct regular security audits and penetration tests to identify vulnerabilities. We do not make guarantees of absolute security, but we apply industry-standard protections.
If we discover a data breach, we will notify you within 72 hours. We will inform you of what data was compromised, what steps we are taking to secure it, and what steps you should take to protect yourself. We will also notify relevant regulatory authorities as required by law.
Contact and Complaints
If you have questions about this privacy policy or how we handle your data, contact our support team via in-app chat or email. We will respond to your inquiry within a standard business window.
If you believe we are violating your privacy rights, you can lodge a complaint with our support team. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with your local data-protection authority.
Our services are available only where local law permits. We comply with the privacy laws of the jurisdictions where we operate. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions are subject to this privacy policy. Users are responsible for verifying that their use of snapt complies with their own jurisdiction's privacy and data-protection laws.