snapt FAQ

New users provide a username, email address, password, and mobile phone number. We send a verification link to your email; click it to confirm your address. Next, we ask for your full name, date of birth, and national ID number for KYC (Know Your Customer) verification. Upload a photo of your national ID card or passport. Our verification team reviews your documents within hours. Once approved, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. If verification is delayed, check your email for requests for additional documents.

Read our Terms and Conditions before opening an account. The Terms cover account rules, deposit and withdrawal policies, game rules for football betting and live-dealer tables, and dispute resolution. Read our Privacy Policy to understand how we collect and protect your data. Check our Legal Notice for jurisdiction-specific information. Our services are available only where local law permits. Users are responsible for verifying that access and use of snapt comply with their own jurisdiction's law. If you have questions about these documents, contact our support team.

Our support team responds to in-app chat and email during business hours. Response times vary depending on volume. For urgent account issues (forgotten password, locked account, verification delays), email our support team and include your username and registered email address. We prioritise account-access requests. For general questions, use in-app chat. During high-traffic periods (Liga 1 matches, Piala AFF tournaments, Idul Fitri holidays), response times may be longer. Check the in-app chat window for current availability status.

No. Each person may hold only one snapt account. Multiple accounts from the same person, device, or payment method violate our Terms and Conditions. We detect duplicate accounts using device fingerprinting, IP address tracking, and payment method matching. If we find duplicate accounts, we close all of them and may forfeit balances. If you accidentally created two accounts, contact our support team immediately with both usernames. We can help merge or close the duplicate account. Use one account for all your snapt activity.

If a deposit does not complete, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may have declined it. Check your bank app to see if the transaction was deducted. If money left your account but did not arrive in snapt, contact your bank first — they can trace the transaction. Then email our support team with your transaction ID and bank confirmation. We investigate and credit your account if the payment reached us. If a withdrawal does not complete, we review your account for verification issues or payment method problems. Check your email for requests for additional documents. Withdrawals are subject to verification windows and may take several business days to process.

Withdrawal requests are reviewed during business hours. Our team checks your account for verification status, payment method validity, and compliance with our Terms. Once approved, the funds are sent to your bank or payment provider. Processing time depends on your bank or payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Bank transfers typically take one to three business days. E-wallet transfers may be faster. If your withdrawal is delayed, check your email for verification requests. If you see no issues, contact our support team with your withdrawal request ID. We investigate and provide an update.

Free bets and free spins are promotional offers. Free bets are credits you use to place wagers on football markets (Liga 1, Piala AFF, Champions League) or live-dealer tables without risking your own money. Free spins are credits for slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Offers appear in your account under Promotions or Offers. Each offer has terms: a minimum odds requirement, a wagering multiplier, or an expiry date. Read the terms before using the offer. Free bets and free spins cannot be withdrawn as cash; winnings from them may be subject to wagering requirements. Contact our support team if you have questions about a specific offer.

To request deletion of your personal data, email our support team with the subject line "Data Deletion Request" and include your username and registered email address. We will confirm your identity and review your account for outstanding balances or pending transactions. If your account has no balance and no open wagers, we proceed with deletion. Your personal data (name, email, phone, national ID) is removed from our active systems within 30 days. Some data may be retained for legal or compliance reasons. We will send you a confirmation email when deletion is complete. Note that deleting your account is permanent and cannot be reversed.